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World class performance through total quality : a practical guide to implementation / Paul Spenley.

By: Material type: TextTextLanguage: English Publication details: London: Chapman and Hall, 1992Description: 171 pContent type:
  • texto
Media type:
  • sin mediación
Carrier type:
  • volumen
ISBN:
  • 0412361205
Subject(s):
Contents:
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Holdings
Item type Current library Call number Status Barcode
Libros Libros Facultad Regional Santa Fe 658.562 SP34 (Browse shelf(Opens below)) 4 7837

Preface ix
Part One. Introduction to Total Quality Management 1
Chapter 1. Total Quality Management - worldwide effect 3
Chapter 2. The management methodology 10
Chapter 3. TQM principles 19
Part Two. Implementation of TQM 37
Chapter 4. The executive/management role 39
Chapter 5. TQM structure and top-down requirements 56
Chapter 6. Quality policy 71
Chapter 7. Measurement 76
Chapter 8. Quality impravement teams 85
Chapter 9. Education and training 93
Chapter 10. Involvement and commitment 107
Chapter 11. Supplier strategy 116
Chapter 12. Time to market 120
Chapter 13. Organizational design 128
Chapter 14. Summary 137
Part Three. Tools and Techniques for TQM 141
Index 169

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