TY - BOOK AU - Russell,Roberta S. AU - Taylor,Bernard W. TI - Operations management : : focusing on quality and competitiveness / SN - 0138499365 PY - 1995/// CY - Upper Saddle River, New Jersey PB - Prentice Hall KW - PRODUCTION MANAGEMENT KW - QUALITY CONTROL KW - DESIGNING PRODUCTIVE SYSTEMS KW - OPERATIONS STRATEGY N1 - CONTENIDO PART I. THE STRATEGY OF PRODUCTIVE SYSTEMS 1 1 Introduction to Operations and Competitiveness 3 Getting to Know Lands' End 4 The Operations Function 6 Brief History of Operations Management 7 Globalization 11 Competitiveness 15 Issues and Trends in Operations 18 Primary Topics in Operations Management 20 Organization and Purpose of This Book 22 2 Operations Strategy 27 So You Have a Mission Statement . . . Now What? 28 Strategy Formulation 29 Competency-Based Strategies 34 From Strategy to Results 38 Operations Strategy 43 2 SUPPLEMENT Operational Decision-Making Tools: Decision Analysis 54 Decision Analysis 54 3 Quality Management 73 The Meaning of Quality 76 Total Quality Management 82 Strategic Implications of TQM 87 TQM in Service Companies 89 The Cost of Quality 93 The Effect of Quality Management on Productivity 99 Quality Improvement and the Role of Employees 105 Identifying Quality Problems and Causes 108 Quality Awards and the Competitive Spirit 112 4 Statistical Quality Control 129 Statistical Process Control 131 Control Charts 134 SPC with Excel and POM for Windows 154 Acceptance Sampling 156 PART II. DESIGNING PRODUCTIVE SYSTEMS 181 5 Product and Service Design 183 Strategy and Design 185 The Design Process 185 Improving the Design Process 192 Technology in Design 210 Service Design 212 6 Process Planning and Technology Decisions 227 Types of Processes 229 Process Planning 238 Process Analysis 245 Technology Decisions 249 Information Technology 249 Manufacturing Technology 254 7 Facility Layout 271 Basic Layouts 273 Designing Process Layouts 278 Hybrid Layouts 290 8 Human Resources in Operations Management 317 Human Resources in the Strategic Planning Process 320 The Changing Nature of Human Resources Management 321 Contemporary Trends in Human Resources Management 325 The Elements of Job Design 333 Job Analysis 335 Work Measurement 3409 Supply Chain Management 369 Supply Chain Design: A Strategic Issue 372 The Global Supply Chain 375 Global Supply Chain Problems and Solutions 376 Purchasing and Suppliers 379 Types of Facilities 382 Site Selection: Where to Locate 385 Location Analysis Techniques 392 Computerized Location Analysis with Excel and POM for Windows 397 Transportation and Distribution Systems 397 9 SUPPLEMENT Operational Decision-Making Tools: The Transportation Method 415 The Transportation Problem 416 PART III. OPERATING PRODUCTIVE SYSTEMS 435 10 Forecasting 437 The Strategic Role of Forecasting in Supply Chain Management and TQM 439 Components of Forecasting Demand 441 Time Series Methods 445 Forecast Accuracy 461 Time Series Forecasting Using Excel and POM for Windows 468 Regression Methods 471 11 Capacity Planning and Aggregate Production Planning 499 Capacity Planning 501 Aggregate Production Planning 505 Strategies for Meeting Demand 507 Strategies for Managing Demand 522 Hierarchical Planning Process 523 Aggregate Planning for Services 524 11 SUPPLEMENT Operational Decision-Making Tools: Linear Programming 535 Model Formulation 536 Graphical Solution Method 538 Format for Model Solution 543 Solving Linear Programming Problems with POM for Windows and Excel 546 12 Inventory Management 565 The Elements of Inventory Management 568 Inventory Control Systems 572 Economic Order Quantity Models 577 Quantity Discounts 584 Reorder Point 588 Order Quantity for a Periodic Inventory System 593 12 SUPPLEMENT Operational Decision-Making Tools: Simulation 609 Monte Carlo Simulation 610 Areas of Simulation Application 616 13 Material Requirements Planning 629 Objectives and Applicability of MRP 631 MRP Inputs 633 The MRP Process 640 MRP Outputs 643 Capacity Requirements Planning 646 Manufacturing Resource Planning (MRP II) 652 Advanced Planning and Control Systems 653 Problems and Prospects of MRP/MRP II 656 14 Scheduling 675 Objectives in Scheduling 678 Loading 678 Sequencing 681 Monitoring 688 Finite Scheduling 692 Employee Scheduling 697 15 Just-In-Time Systems 711 Basic Elements of JIT 713 Benefits of JIT 733 JIT Implementation 734 JIT in Services 736 16 Waiting Line Models for Service Improvement 743 Elements of Waiting Line Analysis 746 Waiting line Analysis and Quality 750 Single-Channel, Single-Phase Models 751 Multiple-Channel, Single-Phase Models 763 17 Project Management 783 The Elements of Project Management 785 The Gantt Chart 788 CPM/PERT 791 Probabilistic Activity Times 801 Project Crashing and Time-Cost Trade-Off 810 Epilogue 836 ER -