CONTENIDO
Figures and Tables xvii
Preface xix
Part I: A Software Engineering Culture 1
Chapter 1: Software Culture Concepts 3
Culture Defined 3
Growing Your Own Culture 6
A Healthy Software Culture 8
Individual Behaviors 8
Team Behaviors 8
Management Behaviors 9
Organizational Characteristics 9
A Less Healthy Software Culture 10
Individual Behaviors 10
Management Behaviors 11
Organizational Characteristics 11
Organizational Options 12
The Management Challenge 15
Culture Builders and Killers 18
Chapter 2: Standing On Principle 23
Integrity and Intelligence: With Customers 24
Integrity and Intelligence: With Managers 27
The Five Dimensions of a Software Project 28
Culture Builders and Killers 34
Chapter 3: Recognizing Achievements Great and Small 35
The Importance of Being Visible 38
The Importance of Management Attitude 39
Rewards for a Job Well Done 40
Culture Builders and Killers 42
Chapter 4: So Much to Learn, So Little Time 45
What to Learn 47
Where to Learn 49
Professional Seminar Sources 49
Technical Conferences 50
Publications 51
Videotape Instruction 53
On-Line Information Sources 53
Professional Societies and Certification 53
Culture Builders and Killers 55
Part II: In Search of Excellent Requirements 59
Chapter 5: Optimizing Customer Involvement 61
Software Requirements: The Foundation of Quality 62
The Need for Customer Involvement 64
The Project Champion Model 66
Project Champion Expectations 69
When the Project Champion Model Fails 73
Culture Builders and Killers 75
Tools for Sharing the Vision 78
Use Cases 79
Software Requirements Specifications 83
Dialog Maps 91
Prototypes 93
Requirements Traceability Matrices 96
From Requirements to Code 97
Culture Builders and Killers 99
Part III: Improving Your Processes 103
Chapter 7: Process Improvement Fundamentals 105
Principles of Process Improvement 106
Getting Started with Process Improvement 112
Culture Builders and Killers 115 (1)
Chapter 8: Process Improvement Case Study 117
Making Change Happen 122
Sustaining Momentum 123
Culture Builders and Killers 126
Chapter 9: Software Process Maturity 127
The Capability Maturity Model 128
Initial 130
Repeatable 131
Defined 131
Managed 132
Optimizing 133
Dissenting Opinions 135
Process Assessments 137
Process Maturity and Culture 139
Culture Builders and Killers 141
Chapter 10. Software Development Procedures 146
Standards, Procedures, and Guidelines, Oh My! 147
Local Development Guidelines 149
Our Software Development Guidelines 151
IEEE Standards 155
Other Standards Sources 156
Culture Builders and Killers 159
Part IV: The Bug Stops Here 163
Chapter 11: The Quality Culture 165
The Cost of Quality 167
Assuring Software Quality 168
How Dense Are Your Defects? 170
Lines of Code versus Application Functionality 172
How Good Is Good Enough? 174
An Assault on Defects 178
Explicit SQA Responsibilities 181
Why Do We Think Quality Practices Pay Off? 184
Culture Builders and Killers 185
Chapter 12: Improving Quality by Software Inspection 189
Inspections and Culture 190
Benefits of Inspections 190
Inspections, Walkthroughs, and Reviews 194
Guiding Principles for Reviews and Inspections 198
Keeping Records 201
Making Inspections Work in Your Culture 204
Culture Builders and Killers 207
Chapter 13: Structured Testing 211
Testing and the Quality Culture 212
A Unit Testing Strategy 215
Cyclomatic Complexity and Testing 218
Test Management and Automation 220
Structured Testing Guidelines 222
Culture Builders and Killers 224
Part V: Methods, Measures, and Tools 229
Chapter 14: The CASE for Iteration 231
Types of CASE Tools 233
Hypes of CASE Tools 235
Lessons from Our CASE History 236
Fitting CASE into Your Culture 244
Other Benefits from CASE 247
Culture Change for CASE 248
Culture Builders and Killers 250
Chapter 15: Control Change Before It Controls You 254
Benefits of a Problem Tracking System 255
A Software Change Management Case Study 256
The Software Change Control Board 261
How Change Control Can Simplify Your Life 262
Learning from Bug Detection Trends 263
Proactive Failure Reporting 265
Making Change Management Work in Your Culture 267
Culture Builders and Killers 269
Chapter 16: Taking Measures to Stay on Track 272
Why Measurement Programs Fail 273
Metrics Programs Don't Have to Fail 276
What to Measure 276
How to Design Your Metrics Program 278
Culture Builders and Killers 283
Chapter 17: Case Study: Measurement in a Small Software Group 287
Software Work Effort Metrics 287
Trends and Applications 295
Metrics-Based Project Estimation 297
Lessons from Work Effort Metrics 300
Predicting Maintainability with Metrics 300
Culture Builders and Killers 302
Chapter 18: If It Makes Sense, Do It 304
Culture Builders and Killers 308
Part VI: What to Do on Monday 311
Chapter 19: Action Planning for Software Managers 313
Action Item Menu 315
Chapter 20: Action Planning for Software Engineers 319
Action Item Menu 320
Building a Healthy Workplace 324
References and Further Reading 327
Epilogue 329
Appendix A: Sources for Continued Software Learning 331
Appendix B: Contact Information for Selected Resources 337